Frequently Asked Questions

Building or upgrading your ecommerce website is a big job. It's also an investment, and we know you probably have more questions about who we are, what we do, and how we work.

About Fuel Made

What services do you offer?

We are an ecommerce growth agency. We have learned that our clients grow when they focus on creating exceptional customer experiences.

We help them do that.

We do this primarily through the following services:

1. Custom design and development on Shopify 
2. Growth and optimization strategy consulting (including CRO)
3. Email marketing using Klaviyo

(To learn more about how we think and what we’ve learned about growth read The Fuel Made Growth Model.)

When you work with us you get the personal, devoted attention of our expert team working to help you achieve your goals. As a small team, we choose a select number of projects each year that suit us well. We have honed our systems and processes, and they get results. We have a strong focus on quality, and on doing things right the first time.

We fit best with brands who need help optimizing and improving the customer experience from first exposure to the website, through the post purchase experience, and beyond.

We are Shopify Plus Partners.

We are also Klaviyo Platinum Partners.

To read all about our services, hop on over here.

How long have you been working with Shopify?

We have been working with Shopify since 2008, and became an agency exclusive to Shopify in 2010.

We are one of the original 12 agencies who became designated a Shopify Plus Expert (later renamed a Shopify Plus Partner) in 2016.

What is the size of your team?

We are a group of 16 which means you get very personal service. We're large enough to handle big and important projects, but small enough that you get lots of focused attention.
 
We strive to become an extension of your team, focused on your goals with you. When you work with us, you get a dedicated strategist, project manager, designer and developer who will guide you through every step of the process.

Every member of the team is senior level. That's how we've decided to build our company. We do not hand you off to the interns after a flashy sales pitch. You will work with an experienced, expert team. 

Meet our team.

Where is the team located?

Our headquarters are in Washington state, but we are a distributed team scattered across the United States.

(No, we don't contract out or outsource your work overseas.)

Why work with Fuel Made?

1. We only take on clients where we can generate a positive ROI for them.

2. We understand that creating exceptional customer experiences is how you’ll grow your business, and we’re really good at nailing that. Learn more about this.

3. We care around here. A lot. We're here to do work that grows our clients, and that we can be proud of. 

4. You’re going to like who you work with. (Don't take our word for it.)

Do you work with regular Shopify? (i.e. Not Shopify Plus)

Absolutely. We work with all Shopify plan types and we'll help you know when or if it makes sense to upgrade to Plus.